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All of your FAQs

Keeping things simple

Shipping

Delivery time for single vision lenses is 4 - 5 working days from your order date.

Varifocals and Bifocals will be between 10-12 working days due to the longer lens manufacturing process.

Standard shipping is £3.60

Express shipping is £4.20

Orders will be sent via Royal Mail's signed for service. A track and trace number which will be emailed to you upon dispatch

Returns

14 DAYS RETURNS POLICY

Kontor makes every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore offer you 14 days after your item arrives to change your mind on any of our sunglasses purchased from this website. To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. 

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds within 5 working days of date received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors. 

You should return it tous using Royal Mail Signed for 1st or 2nd classes (please note special next day delivery returns will not be refunded in full, only to the value of recorded 1st class signed for). This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs. Kontor is not responsible for returned goods until they have been signed for at our office address below.

EXCHANGES 


If you wish to exchange a purchase for another item, please return the item using the returns form. Clearly fill out the returns form in full giving details of the product you wish to receive in exchange. If there is a difference in cost, over payments will be refunded to the card used. Any additional costs will require payment before exchanged product is sent out. We will contact you to take the payment. 

Returns form

FAQs

We are ran by a registered Optometrist and Dispensing Optician duo that have a keen interest in sports eyewear. We specialise in high-performance wraparound prescription sports sunglasses designed for cycling, running, golf, shooting, fishing, and more. Our lenses include UV400 protection, anti-glare coatings, and impact resistance, ensuring the best vision and eye safety.

Offering the best customer service, the best visual outcome and the best price on the internet.

Yes! All our lenses include UV400 protection, blocking 100% of harmful UVA and UVB rays.

We offer three options:

  • Single vision – For distance or reading.
  • Bifocal – Two prescription zones for near and far vision.
  • Varifocal (Progressive) – Smooth transition between multiple vision zones.

We offer three options:

  • Single vision – For distance or reading.
  • Bifocal – Two prescription zones for near and far vision.
  • Varifocal (Progressive) – Smooth transition between multiple vision zones.

The best tint depends on your sport:

  • Grey – Reduces overall brightness while maintaining true color (great for general sports).
  • Brown/Amber – Enhances contrast, ideal for golf and shooting.
  • Yellow – Improves visibility in low-light conditions (great for shooting & cycling).
  • Blue/Mirrored – Reduces glare, excellent for fishing and water sports.

Our models have interchangeable lenses, giving you the freedom to explore the best tint for you.

Yes! We provide a 2-year warranty covering manufacturing defects. This does not include accidental damage or normal wear and tear.

Pupil Distance


What is Pupillary Distance & How do I measure it?



PUPILLARY DISTANCE (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible.

Most opticians will happily provide you with your pupillary distance when asked. However, If you haven't been given your PD, you can measure it by yourself or with the help of a friend as demonstrated in this quick step-by-step guide below.

   

My Pupillary Distance is written different!

Dual PD, or Monocular PD, consists of two numbers and are the distance between the centers of each pupil to the bridge of the nose. Dual or Mono PD is usually written in the following notation: 32/30. The first number is always the right eye (OD) measurement, and the second number is the left eye (OS). If you have this on your prescription just upload them as usual.


We always recommend supplying your accurate PD measurement when ordering prescription glasses, particularly for strong prescriptions and varifocals. We can however use an average PD if you have not had one provided with your prescription. If you are in any doubt please use our chat service and speak to a member of staff.*

Help

Lens changing guides

Videos to outline the lens changing process